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    Technical Support Specialist at Flash (Berlin, Germany)
    Flash Employer
    Berlin, Germany
    Job Type
    Job Location
    Full Time
    Berlin, Germany

    Job Description:

    Responsibilities



    • Provide quality technical support to our growing customer and operations base

    • Investigate, assess, and solve technical and operational issues and see through to resolution

    • Work proactively to provide updates to our customers by providing progress updates on outstanding queries

    • Escalate severe cases to appropriate teams for a deeper-dive, as needed

    • Create regular reports and provide updates on issue resolution and case status resolution to appropriate teams, as needed

    • Submit documented bugs and feature requests arising from customer and operations issues

    • Help to build and maintain “best practices” and self-solve guides enabling customers to solve their own issues


    Requirements



    • Degree or Certificate in Computer Science, Information Technology, or related field

    • Excellent written and verbal communication skills in English (a second language is highly beneficial)

    • Knowledge of mobile platforms, i,e. iOS, Android

    • Basic understanding of HTML/CSS and SQL

    • Strong time-management skills

    • Excellent customer service skills and pride in providing a high level of service


    Nice to have:



    • Experience working in tech support related to e-commerce

    • Enthusiasm for e-scooters and making our cities more liveable

    • Experience working in the mobility sector

    Skills required:

    Benefits:

    Certificate
    Flexible Hours
    Letter of Recommendation
    Note : This project is an external project, and it was posted on the platform by the Gradbee Team. We curate all the internships available across the internet by visiting company websites, and social networks like Facebook, LinkedIn, WhatsApp, Twitter etc. If you are the owner of this internship / project and need to get it removed, kindly mail us at [email protected]