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    Technical Support Engineer (m/f) at Mindbreeze (Linz, Österreich)
    Mindbreeze Employer
    Linz, Österreich
    Job Type
    Job Location
    Full Time
    Linz, Österreich

    Job Description:

    Mindbreeze is a fast-growing and internationally leading provider of appliances and cloud services for information insight, applied artificial intelligence, and knowledge management.


    We are looking for additional technical support consultants to support our team. As part of the support team, you will help our customers and partners with questions about their Mindbreeze InSpire installations and explain the basic search functionality.


    As a technical support consultant, you work on support tickets and in our Q&A Forum.


    Here are some examples of activities that you will come across in your everyday work:



    • You check log files stored in the ticketing system to identify problems.

    • You coordinate with your colleagues from the development team to get details about the Mindbreeze InSpire appliance.

    • You send an answer to a question in the Q&A Forum.

    • In order to analyze one of our customers’ problems, you conduct online meetings.



    Your skills and experience:



    • You are respectful in your dealings with our customers as well as with your colleagues.

    • Here at Mindbreeze, team spirit and the team itself take center stage. Your aim is to make sure that, together, we do a great job for our customers.

    • You are good at structuring and organizing your activities. You proactively approach your colleagues if you have any questions.

    • You already have experience in the operation of Linux installations.

    • You have the drive and inner motivation to learn new things.

    • You are well versed in technologies such as Kerberos, SAML, Microsoft SharePoint, and Atlassian Confluence.


    Application:


    What’s important to us when we review your application is that you can show us your knowledge and the way you work. In this respect, a résumé is of limited use. Please send us an example of how you would answer a support request.

    Skills required:

    Benefits:

    Certificate
    Flexible Hours
    Letter of Recommendation
    Note : This project is an external project, and it was posted on the platform by the Gradbee Team. We curate all the internships available across the internet by visiting company websites, and social networks like Facebook, LinkedIn, WhatsApp, Twitter etc. If you are the owner of this internship / project and need to get it removed, kindly mail us at [email protected]