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    Technical Support Engineer (f/m/d) at Adverity GmbH (Wien, Österreich)
    Adverity GmbH Employer
    Wien, Österreich
    Job Type
    Job Location
    Full Time
    Wien, Österreich

    Job Description:

    What you'll do:



    • You'll identify, categorize and troubleshoot technical issues and if needed, you'll escalate the more complex ones to your Team Lead or other internal departments.

    • You're trusted to communicate the progress of an issue resolution to the client and/or within the team in a timely manner.

    • Moreover, you'll identify recurring client issues or requests and create entries for FAQ and Help Files.

    • On a day-to-day basis, you'll be working closely with other support members, technical and Client Services teams.

    • You'll also play an important role in improving our internal support tools where you'll work with our Engineering team for the according design and implementation.

    • Our clients will receive professional, error-free and easy-to-understand usage instructions and solution descriptions from you.


    What you'll need:



    • You've worked in a similar support/helpdesk role before, having used a customer service ticketing tool.

    • You've scripting skills (e.g. Python, Shell Script, SQL) and JavaScript/HTML knowledge.

    • You've also worked with REST/JSON/XML APIs before and you're able to understand and process log files.

    • Moreover you've experience with working with Linux.

    • Cloud technologies are familiar to you as well.

    • Your strength is to analyze & reproduce client issues and deliver instructions to the responsible stakeholders.

    • You have outstanding communication skills in English, German would be a plus.

    • Being a tech-savvy person, you're eager to learn and discover new technologies.


    What we offer: 



    • Be part of a fast-growing and international company in the heart of Vienna

    • Enjoy a fun, innovative and dynamic work environment

    • Flexible working hours and home-office

    • Flat hierarchies and fast decision making

    • Opportunity to grow with us and to unlock your potential

    • International, diverse and lovely team

    • Regular team activities

    • Working alongside experienced and successful entrepreneurs

    • Free coffee, tea and weekly fresh organic fruit :) 


    For this position, we offer an annual salary from EUR 32.000 based on the Austrian IT collective bargaining agreement (negotiable based on your level of experience & qualifications). 


    We are looking forward to getting to know you! 

    Skills required:

    Benefits:

    Certificate
    Flexible Hours
    Letter of Recommendation
    Note : This project is an external project, and it was posted on the platform by the Gradbee Team. We curate all the internships available across the internet by visiting company websites, and social networks like Facebook, LinkedIn, WhatsApp, Twitter etc. If you are the owner of this internship / project and need to get it removed, kindly mail us at [email protected]