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    Service Assurance Engineer - Java Technology at American Express UK (London, UK)
    American Express UK Employer
    London, UK
    Job Type
    Job Location
    Full Time
    London, UK

    Job Description:

    Over Service Assurance Engineers are responsible for providing Service Assurance for business-critical applications and utilities; and will report to Service Delivery Director or Sr. Service Assurance Engineer.

    Key Responsibilities

    • Service Assurance - Instill a service assurance mindset and execution to a portfolio or set of customer experiences/journeys.

    • Liaise between Global Infrastructure: Collaborate and partner with development teams and interfacing business teams.

    • Proficient at handling and resolving Incidents and Events.

    • Drive Problem resolution and create user stories.

    • Debug defects as well as develop dashboards using modern monitoring tools (e.g. Dynatrace, Splunk) to enable reduction in detection time.

    • Effectively participate on a bridge and escalate as part of a larger incident management process.

    • Function as a member of a DevOps Team following the agile practice to provide design inputs and operational standard methodologies.

    • Provide monitoring/oversight of key application performance and capacity constraints to mitigate potential incidents before they impact the customer.

    • Conduct data mining/analysis activities to provide actionable insights to support issue identification, resolution, etc.

    • Monitor and measure accuracy of inbound data feeds, data conditioning processes and work with engineering leaders to identify and drive resolution of quality gaps.

    • Effectively communicate to business and leadership on restoration.

    • Demonstrate the ability to collaborate and contribute to established goals.

    • Influence team members with creative changes and improvements by challenging status quo and demonstrating risk taking.

    Required skills:

    • Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.

    • Experience with debugging techniques for root cause analysis of issues.

    • ITIL working knowledge: Event, Incident, Release, Problem and Knowledge Management.

    • Experience in one or more of the following:

      • General of distributed (multi-tiered) systems, algorithms, data structures, relational databases and NoSQL databases

      • Experience with HTML/XHTML, CSS, JavaScript (React & Node), AJAX, DOM, and version control systems (such as svn, git)

      • Exposure and experience with Java, JEE, Spring, SpringBoot

      • Experience with identifying Application / Infrastructure risks and mitigation strategy and ability to work with others to ensure risks are mitigated.

      • Lead and Implement plans for disaster recovery, high availability, issue mitigation, contingency, and security as needed.

      • Develop custom automation in order to streamline support processes


    Flexible Hours
    Letter of Recommendation
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