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    Service Assurance Engineer - Java Technology at American Express UK (London, UK)
    American Express UK Employer
    London, UK
    Job Type
    Job Location
    Full Time
    London, UK

    Job Description:

    Over Service Assurance Engineers are responsible for providing Service Assurance for business-critical applications and utilities; and will report to Service Delivery Director or Sr. Service Assurance Engineer.


    Key Responsibilities



    • Service Assurance - Instill a service assurance mindset and execution to a portfolio or set of customer experiences/journeys.

    • Liaise between Global Infrastructure: Collaborate and partner with development teams and interfacing business teams.

    • Proficient at handling and resolving Incidents and Events.

    • Drive Problem resolution and create user stories.

    • Debug defects as well as develop dashboards using modern monitoring tools (e.g. Dynatrace, Splunk) to enable reduction in detection time.

    • Effectively participate on a bridge and escalate as part of a larger incident management process.

    • Function as a member of a DevOps Team following the agile practice to provide design inputs and operational standard methodologies.

    • Provide monitoring/oversight of key application performance and capacity constraints to mitigate potential incidents before they impact the customer.

    • Conduct data mining/analysis activities to provide actionable insights to support issue identification, resolution, etc.

    • Monitor and measure accuracy of inbound data feeds, data conditioning processes and work with engineering leaders to identify and drive resolution of quality gaps.

    • Effectively communicate to business and leadership on restoration.

    • Demonstrate the ability to collaborate and contribute to established goals.

    • Influence team members with creative changes and improvements by challenging status quo and demonstrating risk taking.


    Required skills:



    • Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.

    • Experience with debugging techniques for root cause analysis of issues.

    • ITIL working knowledge: Event, Incident, Release, Problem and Knowledge Management.

    • Experience in one or more of the following:


      • General of distributed (multi-tiered) systems, algorithms, data structures, relational databases and NoSQL databases

      • Experience with HTML/XHTML, CSS, JavaScript (React & Node), AJAX, DOM, and version control systems (such as svn, git)

      • Exposure and experience with Java, JEE, Spring, SpringBoot

      • Experience with identifying Application / Infrastructure risks and mitigation strategy and ability to work with others to ensure risks are mitigated.

      • Lead and Implement plans for disaster recovery, high availability, issue mitigation, contingency, and security as needed.

      • Develop custom automation in order to streamline support processes


    Benefits:

    Certificate
    Flexible Hours
    Letter of Recommendation
    Note : This project is an external project, and it was posted on the platform by the Gradbee Team. We curate all the internships available across the internet by visiting company websites, and social networks like Facebook, LinkedIn, WhatsApp, Twitter etc. If you are the owner of this internship / project and need to get it removed, kindly mail us at [email protected]