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    Operational Support Engineer at Eidosmedia (Milano, Italy)
    Eidosmedia Employer
    Milano, Italy
    Job Type
    Job Location
    Full Time
    Milano, Italy

    Job Description:

    We’re looking for an Operational Support Engineer that will join our Hotline support team providing 24x7x365 hotline service (Level 2 support).
    You will be responsible for troubleshooting and resolving issues in customers’ production environments. You will perform all duties of operations resource and monitor all operational input to ensure effective assistance to our customers.

    The team

    This is a fantastic opportunity to join a dynamic team of very talented people responsible for shaping the future of content management systems.
    We are global leader in content management applied to complex, real-time scenarios. We’re deeply passionate about technology to keep our solutions at the leading edge. Today we’re on a mission to evolve a product suite leader in the Media industry and conquer other solid verticals like Finance and Government.

    What you will learn: 

    You will be serving as the first point of contact for customers seeking technical assistance over the phone or email, providing first level contact and conveying resolutions to their issues.
    You will be also responsible for performing remote troubleshooting through diagnostic techniques and investigating user problems (systems, hardware or software) identifying their source, determining possible solutions in cooperation with support teams and advising user on appropriate action.

    You should apply if you have:

    • Computer Engineering, Computer Science degree or IT High School diploma

    • Good knowledge of Linux Server

    • Good knowledge of Web and Application Server (Tomcat, Nginx, Apache)

    • Basic knowledge of framework HA (Veritas/Monit/RHCS)

    • Ability to troubleshoot and diagnose problems and to analyze log

    • Good knowledge of scripting (Bash or Python on a UNIX or Linux platform)

    • Good English skills

    • Teamwork and excellent communication skills

    And…you’re willing to work in a stimulating and high-energy environment, you can’t wait to learn about new technologies and platforms. You are proactive and self-motivated – you can work independently but you perform great in team as well. And, of course, you are keen to learn, grow and master new skills and resources.

    More about us

    Eidosmedia welcomes diversity among its people: whatever their race, religion, age, sex or sexual orientation, everybody’s contribution is valued equally in an atmosphere of mutual respect and regard.

    If you think you have what it takes to succeed in this role then apply immediately!

    Skills required:


    Flexible Hours
    Letter of Recommendation
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