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    L1 Support Consultant at Look4IT Domaradzki Sp. J (Wrocaw, Poland)
    Look4IT Domaradzki Sp. J Employer
    Wrocaw, Poland
    Job Type
    Job Location
    Full Time
    Wrocaw, Poland

    Job Description:

    We ar looking for L1 Suppor Consultant to work in Wrocaw. The role will require the following working hours: (18:00 – 02:00 or 02:00 – 10:00) and occasionally day shifts (10:00 – 18:00).


    Responsibilities:



    • A L1 Junior Support Consultant will provide First Line Support (FLS) to global clients, Partners and implementation teams.

    • This is a client-focused role, which involves logging calls and ensuring they progress to completion whilst keeping clients consistently updated.

    • A L1 Junior Support Consultant should work methodically to ensure that issues and requests are correctly categorised and prioritised. Responsibility should be taken for assigned tickets from inception to resolution.


    Requirements:



    • Educated to at least Bachelor’s degree (students also welcome)

    • Can demonstrate customer-focussed/ customer service skills.

    • Possess excellent interpersonal skills

    • Good English skills, min. B2.


    Technical skills:



    • Understands relational databases.

    • Knowledge of Unix/Linux operating systems and tools would be advantageous.

    • Some programming experiences


    Benefits:



    • Competitive Salary

    • Profit related bonus

    • Ability to purchase company shares on preferential terms

    • Private healthcare (for employee and family)

    • Life and disability insurance

    • Social Fund (multisport card, gift card for Christmas & Easter)

    • English lessons during working hours

    • Training budget

    • Chillout room, board games, PS4

    • Fresh fruits, tea and coffee

    • Work from home options

    • Social Committee activities

    Skills required:

    Benefits:

    Certificate
    Flexible Hours
    Letter of Recommendation
    Note : This project is an external project, and it was posted on the platform by the Gradbee Team. We curate all the internships available across the internet by visiting company websites, and social networks like Facebook, LinkedIn, WhatsApp, Twitter etc. If you are the owner of this internship / project and need to get it removed, kindly mail us at [email protected]