Help up to achieve our mission to become Europe’s starting point for Fashion Search and join our Search Quality Team. You will discover where our customers struggle with our search function and help them find exactly the products they want. You will be embedded in a cross functional and cross market team of Quality Specialists, engineers and product managers.
WHERE YOUR EXPERTISE IS NEEDED
- Dig deep into large sets of search queries, decompose problems logically and identify the core issues
- Discover customer needs and combine it with your fashion knowledge to make smart decisions
- Drive and monitor improvement of customer satisfaction metrics and business KPIs
- Bridge the gap between fashion and technology
WHAT WE’RE LOOKING FOR
- At least 1 year hands on experience in Google Analytics or similar tracking services
- Strong affinity to fashion, hands on experience in fashion fashion industry is a big plus
- Professional experience with content management systems, ideally e-commerce search related.
- Strong communication skills, open to proactively approaching colleagues and stakeholders, raising your perspective and concerns logically and to the point.
PERKS AT WORK
- A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
- Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
- Mentoring and personal development opportunities and an international team of experts
- Relocation assistance for internationals, PME family service and parent & child rooms* (*available in select locations)
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.