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    ICT Senior Assistant at UNOPS (Brindisi, Italy)
    UNOPS Employer
    Brindisi, Italy
    Job Type
    Job Location
    Full Time
    Brindisi, Italy

    Job Description:


    Background Information - Job-specific

    Background The  ICT Senior Assistant will carry out his/her tasks within the Platform Support Unit in the Field Technology Service (FTS) at the UN ICT Facility, Valencia (UNICTFV). Under the overall supervision of UNOPS Information Systems Officer, the incumbent works under the guidance of the Chief Infrastructure and Operations Section in the UNGSC Valencia, Spain, provides specific expertise in the implementation and operation of the UN Hybrid Cloud strategy for the back end infrastructure including: storage arrays, SAN switches, processing cloud services and tools to monitor performance, availability and capacity of the hybrid environment.

    This is a position in UNOPS for supporting projects carried out for or in the United Nations Secretariat. The incumbent of this position will be a staff member of UNOPS under its full responsibility.

    Functional Responsibilities:

    Under the overall supervision of the UNOPS Information Systems Officer, the incumbent works under the guidance of the Chief Infrastructure and Operations Section in the UNGSC  and will report to Information Systems Officer or his/her designate and is responsible for the following duties:

    1. Citrix and Virtualization Support

    • Provides support in maintaining  Citrix Virtual Apps platform that support several mission critical applications. 

    • Provides support in maintaining Citrix Application Delivery Controllers platform.

    • Works with the team to maintain virtualization platform infrastructure and provides support to customers.

    2. Technical Support

    • Assists in operating Microsoft Azure and Amazon Web Services cloud and on-prem infrastructure at data centres as well as overlay onto existing hosted server network.

    • Supports in developing  scripts for operation process automation based on systems engineering and configuration management frameworks.

    • Assits in with  deployments, including hands-on configuration of components.

    • Contributes to solve complex problems on cloud and data centre specific activities.

    • Participates in on-call rotation.

    3. Knowledge Management

    • Continually explores, evaluates and supports in recommending advanced technologies to provide higher quality service, scalability and modern architectural standards.

    4. Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above

    Impact of Results

    The result of work of the ICT  Senior Assistant impacts directly on delivery of services that satisfy the requirements of the Department as well as the performance of the services implemented in the DPO and Peace Keeping and Special Political Missions and headquarters. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations. 

    Education/ Experience/ Language Requirement



    • Completion of secondary education (Higher Secondary diploma);

    • A first level university degree would be an asset and may compensate for some of the required number of years of experience.


    • Certification in Citrix Netscaler or XenApp.

    • Amazon Web Services (AWS) related certifications.

    • Microsoft Azure related certifications.

    • ITIL Foundation certification. 



    • A minimum of 5 years of progressively responsible experience in the field of information technology and/or telecommunications and systems, preferably in an international environment s required with an high school diploma

    • A minimum of 5 years of experience with virtualization and related technologies in complex environments (e.g. VMware, VMware SRM, etc).


    • 2 years of experience with Citrix platform (Virtual Apps / Application Delivery Controller).

    • Cloud experience, preferably in Amazon Web Services (AWS) or Microsoft Azure.

    • Experience supporting multi location enterprise grade data centre. 


    • Fluency in spoken and written English is a requirement;

    • Knowledge of a second UN language an advantage.

    Contract type, level and duration

    • Contract type: Staff

    • Contract level: G5

    • Contract duration: One year initially, renewable subject to satisfactory performance and funding availability

    For more details about United Nations staff contracts, please follow this link:

    Additional Considerations

    • Please note that the closing date is midnight Copenhagen time

    • Applications received after the closing date will not be considered.

    • Only those candidates that are short-listed for interviews will be notified.

    • Qualified female candidates are strongly encouraged to apply.

    • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.

    • Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types

    • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.

    • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post

    • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

    It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.**


    Flexible Hours
    Letter of Recommendation
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