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    ICT Assistant Quality Assurance at UNOPS (Brindisi, Italy)
    UNOPS Employer
    Brindisi, Italy
    Job Type
    Job Location
    Full Time
    Brindisi, Italy

    Job Description:

     Background Information - Job-specific

    *** THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO POSSESS THE ITALIAN NATIONALITY OR A VALID RESIDENCE AND WORK PERMIT IN ITALY ARE ELIGIBLE FOR CONSIDERATION *** 


    This position is located in the UNGSC-B Office, Brindisi Italy, Field Technology Services. Incumbents will report to  the Supervisor of Digital solutions Support Unit as First Reporting Officer and to the Chief Digital Solutions Support Unit as Second Reporting Officer.



    This is a position in UNOPS for supporting projects carried out for the United Nations Secretariat. The incumbent of this position will be a staff member of UNOPS under its full responsibility.




     Functional Responsibilities


    Within delegated authority, the ICT Assistant - Quality Assurance will be responsible for the following duties:







    Mobile Phone and SIM Card Administration




    • Focal point for administrative and technical issues with mobiles and SIM cards.




    • Assist the UNLB staff members in Italy and during their Mission about SIM card and mobile issue.




    • Communicate to the users the UN rules and the correct use of mobile and SIM card.




    • Inform users about the roaming cost sending detailed cost information.




    • Issue and return mobile phone.




    • Issue and return SIM card.




    • Profile SIM card & Assign mobile phone and SIM to related Cost Center




    • Distribute mobile accessories.




    • Configuration and technical support of the assigned mobile phones.




    • Deletion of user data on returned mobile.




    • Management and update of the mobile and SIM card Database for Brindisi and Valencia.




    • Management of sim cards and mobiles stock including tablets and other mobile devices




    • Technical inspection of at R&I of mobiles and SIM cards




    • Write-off & process mobile, Tablet and other UN equipment




    • Use of the Provider Web-interface for SIM and mobile phone management.




    • Manage the purchase of accessories for mobiles, tablets and other portable devices.




    • Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.









    Interaction with Vendors


    • Manage the insurance & replacement of mobile phones.




    • Initiate and manage the process for lost or stolen mobiles, follow up and assist with police reports;




    • Activation // Deactivation of SIM cards & manage respective profiles;




    • Client interaction and vendor interface to resolve SIM status & mobile issues;




    • Assignment or modification the cost Center of a mobile or SIM card.




    • Ordering new mobiles and SIM cards to add to stock.




    • Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.








    Management of UN Property stock for mobile phone and tablet


    • Maintain and manage the stock of mobiles, accessories, tablets etc.




    • Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.








    Management of Satellite mobile phones and SIM card


    • Issue and return of satellite mobiles.




    • Configuration of satellite SIM cards.




    • Check of expiration (date or time) for every satellite SIM cards.




    • Management of the satellite database record.




    • Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.









    Local Office Telephony


    • Activation and deactivation of Speed dial on Call Manager




    • Activation and deactivation of pin codes on Call Manager




    • Activation and deactivation of program and active desktop telephones




    • Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.








    Management of IVR applications


    • Revision and maintenance of the applications on CCX




    • Document the various IVRs actually running on CCX




    • Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.








    Management of Check-in/Check-out process


    • Process FSS users’ check-in/check-out through the issuance/return of SIM card and mobile devices, the activation/deactivation of sim cards and related speed dials and Pin code




    • Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.









    Dealing with Courier Shipment service


    • Reception and inspection of Material received by the Vendor.




    • Replenishment of the stock with the material received.




    • Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.










    IV. Impact of Results 

    Provides effective information technology support to IT staff and users in installation, operation, maintenance, and service delivery of hardware and software at UNHQ as well as OAHs, Peacekeeping Missions, and Permanent Missions.





     Education/Experience/Language requirements

    Education:


    • High school diploma or equivalent.

    • ITIL certification a plus.



    Experience:


    • Minimum four (4) years of experience in IT administration is required.

    • Experience in client interaction and vendor management for services is required.

    • Budget and general administrative experience is a plus.    

    • Experience in programming desktop telephones and managing fleets of mobiles and other mobility tools is a plus.   



    Language Requirements:


    • English is the working languages of the United Nations Secretariat.For the post advertised, fluency in oral and written English is required.

    • Knowledge of Italian, Spanish or another official United Nations language is an advantage.  


    For more details about United Nations staff contracts, please follow this link:
    https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/UN-Staff-Contracts.aspx



    The application submission deadline is 13 May 2020

    Skills required:

    Benefits:

    Certificate
    Flexible Hours
    Letter of Recommendation
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