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    ICT Assistant, Multiple positions at UNOPS (Brindisi, Italy)
    UNOPS Employer
    Brindisi, Italy
    Job Type
    Job Location
    Full Time
    Brindisi, Italy

    Job Description:

    Background Information - Job Specific:


    *** THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO POSSESS THE ITALIAN NATIONALITY OR A VALID RESIDENCE AND WORK PERMIT IN ITALY ARE ELIGIBLE FOR CONSIDERATION *** 

    This position is located in the UNGSC-B Office, Brindisi Italy, Field Technology Services. Incumbents will report to  the Supervisor of Digital solutions Support Unit as First Reporting Officer and to the Chief Digital Solutions Support Unit as Second Reporting Officer.


    This is a position in UNOPS for supporting projects carried out for the United Nations Secretariat.  The incumbent of this position will be a staff member of UNOPS under its full responsibility.



    Functional Responsibilities:



    Within delegated authority, the ICT Assistant will be responsible for the following duties:

    Desktop Administration and Configuration: 



    • Checks if personal computers are running the UN software delivery system to ensure that software distributions are being delivered correctly.

    • Provides support on VM ware and Desktop VDI Services.

    • Keeps software distribution, scripting, testing and support services updated.

    • Supports in executing beta testing, production and post-production rollout.

    • Assists the Help Desk in  1st & 2nd level desktop troubleshooting.

    • Keeps files (electronic and paper) and internal databases updated.

    • Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above.


    Server Operations and Administration:



    • Supports in the Routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.

    • Performs monitoring of server systems.

    • Provides 1st level support in the troubleshooting of server systems as directed and, If the problem persists, escalates to higher level in accordance with procedures.

    • Monitors 24x7 operations of the assigned systems.

    • Responds to requests from user offices and support the deployment/configuration  of systems so as to conform to infrastructure standards.

    • Performs backups of servers following standard backup procedures as directed.

    • Collects various statistics on the performance and reliability of server systems for pertinent reports.

    • Stores and maintains the documentation of server systems, pertinent to operations and system administration.

    • Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above.


    Service Installation and Support:



    • Collects and logs problem calls or service requests in the automated tracking system with minimum delay.

    • Attempts to resolve as many problems calls or service requests on initial contact according to guidelines.

    • Schedules service requests and performs equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.

    • Provides support  in diagnosis and resolving hardware, software, or connectivity problems with minimum delay.

    • Provides step-by-step guidance to end-users on the use of standard systems.

    • Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.

    • Escalates problems to the ICT Senior Assistant in accordance with established procedure;

    • Keeps abreast of developments in technology both in the UN and in the industry in general.

    • Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above.


    Procurement and Logistics: 



    • Receives, unpacks, and inspects all incoming assets and enters assets and asset transactions into the automated inventory management system in accordance with established procedure.

    • Obeys and enforces all security procedures.

    • For stock purchases under $1000, defers to ICT senior assistant for advice.

    • Troubleshoots, cleans, and repairs/rebuilds equipment.

    • Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition.

    • Monitors inventory levels and alert supervisor when low thresholds are reached.

    • Keeps abreast of developments in technology in the UN and in the industry in general.

    • Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above.


    Service Coordination: 



    • Cooperates with other areas of ITSD to facilitate completion of service requests.

    • Supports in the quality assurance procedures to ensure client satisfaction.

    • Escalates problems encountered to the supervisor.

    • Keeps abreast of latest ITSD standards and technology.

    • Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above.


    Physical Requirements: 



    • May be required to lift, move, mount, or store equipment weighing up to 50 lbs, or up to 80 pieces of equipment on a daily basis.

    • May be required to work on shift assignments on weekdays to maintain the service coverage from 08:00 to 18:00. Occasionally, on average once a month, the incumbent may be required to work ad-hoc assignments during evenings or early mornings of working days as well as holidays and weekends.

    • May be required to visit user’s premises to resolve problems on their servers or desktop PCs.

    • May require the ability to cope with the working conditions of the Data Centre where the level of noise and electro-magnetic fields may be slightly higher than the normal office environment while the temperature may be lower.




    IV. Impact of Results 
    Provides effective information technology support to IT staff and users in installation, operation, maintenance, and service delivery of hardware and software at UNHQ as well as OAHs, Peacekeeping Missions, and Permanent Missions.


    Education/Experience/Language requirements



    Education:



    • High school diploma or equivalent. 

    • ITIL certification is required.

    • CCNA, Windows Server Administration or VMWare certification is required.

    • Advanced Education in Information technology such as ECDL is desired.


    Experience:



    • Minimum four (4) years of experience in information technology or related area is required.

    • Minimum three (3) years of experience in VM Ware support and VDI environment is required

    • Experience in information systems analysis and programming (such as scripting), systems administration and maintenance, IP Telephony is desired.    



    Language Requirements:



    • For the post advertised, fluency in oral and written English is required. 

    • Knowledge of Spanish or another official United Nations language is an advantage. 



    For more details about United Nations staff contracts, please follow this link:


    https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/UN-Staff-Contracts.aspx



    Link for detailed job description and to apply for this role:   https://jobs.unops.org/Pages/ViewVacancy/VADetails.aspx?id=19721


    The deadline to submit application is 13 May 2020.

    Skills required:

    Benefits:

    Certificate
    Flexible Hours
    Letter of Recommendation
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