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    Helpdesk Support at (Shenzhen, China) Employer
    Shenzhen, China
    Job Type
    Job Location
    Full Time
    Shenzhen, China

    Job Description:

    Your Responsibilities

    As a colleague in Helpdesk Support, you will:

    • Attend to technical maintenance, resolving users' issues and computer troubleshooting – repairing or adjusting computers, laptops, keyboards, scanners, and other accessories;

    • Install and maintain the Lotus platform, and assist new users in using it;

    • Proactively monitor all systems/communications within a multi-location infrastructure;

    • Assist other coworkers and clients with specific issues relating to new installations, upgrades, maintenance, and misc. technical issues;

    • Document and enforce the corporate security policy;

    • Remotely troubleshoot connectivity issues;

    • Ensure the integrity and security of all networks and systems;

    • Monitor and maintain anti-virus systems, security updates, hotfixes, service packs, and patches;

    • Assist with semi-annual testing of our Disaster Recovery Plan.

    PLEASE NOTE: The above is a summary of the most common or significant duties performed. Other similar, relevant work should also be assumed to be included.

    The Skills We’re Looking For

    • The ability to work independently;

    • A good level of spoken English, in order to communicate remotely with people from many other countries;

    • Experience with the Lotus platform is a plus;

    • The ability to figure out solutions to technical problems that you may have never encountered before;

    • A working knowledge of scripting languages for server management would be a plus.

    Skills required:


    Flexible Hours
    Letter of Recommendation
    Note : This project is an external project, and it was posted on the platform by the Gradbee Team. We curate all the internships available across the internet by visiting company websites, and social networks like Facebook, LinkedIn, WhatsApp, Twitter etc. If you are the owner of this internship / project and need to get it removed, kindly mail us at [email protected]