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    Entry Level Customer Success/Engineer at Rollbar (Budapest, Hungary)
    Rollbar Employer
    Budapest, Hungary
    Job Type
    Job Location
    Full Time
    Budapest, Hungary

    Job Description:

    Rollbar, based in San Francisco, and Samebug, based in Hungary, were two companies started with a common mission: to help developers build better software faster - and make their lives easier. We have now joined to form one team with big ambition and a global presence. Over 100,000 developers use our product to power all kinds of applications that affect people’s lives and livelihoods. Rollbar is used by some of the best engineering teams in the world, including Duolingo, Zendesk, Logmein, Salesforce, and Twitter.


    We are currently building out our motivated, high-performance, and product-minded Customer Success team in Hungary and we are looking for an experienced Customer Success Engineer that enjoys working directly with customers while solving complex technical problems. This role offers an opportunity to grow into a full time Software Engineer position.


    Our tech stack:




      • React, Webpack, Sass

      • Python, Node.js, Scala

      • MySQL, Elasticsearch, Redis, Memcache

      • Google Cloud Platform, Kubernetes, Terraform, Ansible, Consul, CircleCI, Rollba



    You will:




      • Support our customers by responding to inquiries and solving their technical problems

      • Create documentation for common problems/questions

      • Work closely with the sales team on technical escalations and help grow opportunities in existing accounts

      • Contribute to internal technical projects, which can include software development and troubleshooting bugs

      • Work with PMs, designers, and other developers to ship both user-facing and backend features

      • Collaborate on technical specs with other developers and push new code to production, daily

      • Evaluate, select, and set up new tools to support the company’s growing customer success efforts

      • Help build a new global support team



    You have:




      • Computer Science Degree or equivalent work experience

      • Customer oriented with a high degree of empathy

      • Comfortable coding in Python, Ruby or Node.js and excited to learn new languages and frameworks

      • Exceptional at communicating with our customers in multiple languages both spoken and written

      • Always improving and welcoming feedback

      • Proud of the products you build and the impact they have for our customers



    Benefits and perks:




      • Rapid career growth opportunities

      • Competitive salary and stock options

      • Health benefits

      • Generous hardware and software allowance

      • Casual work environment

      • Inclusive team-oriented culture

      • Quarterly travel to San Francisco

      • Downtown office in Budapest

      • Have fun and make an impact


    Skills required:

    Benefits:

    Certificate
    Flexible Hours
    Letter of Recommendation
    Note : This project is an external project, and it was posted on the platform by the Gradbee Team. We curate all the internships available across the internet by visiting company websites, and social networks like Facebook, LinkedIn, WhatsApp, Twitter etc. If you are the owner of this internship / project and need to get it removed, kindly mail us at [email protected]