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    Customer Engineer (Hardware) - extend your career away from pure development! at Imagination Technologies (Kings Langley, UK)
    Imagination Technologies Employer
    Kings Langley, UK
    Job Type
    Job Location
    Full Time
    Kings Langley, UK

    Job Description:

    Imagination Technologies are hiring for a Customer Engineer opportunity within our PowerVR Hardware team.

    This is an excellent opportunity to work in a high-profile role in the company. You’ll make a fundamental contribution to millions of product deployments from the world’s largest semiconductor manufacturers with Imagination-specific technology.

    The team you'll be working in are responsible for all aspects of delivering and supporting Imagination’s IP products to our semiconductor and software partners. The key goal is to ensure customer success in achieving a strong end-product reaching the consumer market as fast as possible, enabling the transition from a license deal to royalty revenues. This could be minimal, such as referring them to technical documentation, or working with our engineers to ensure debugging issues are resolved.

    The role also allows you to be part of the overall process and lifecycle of how leading-edge system-on-a-chip (SOC) products are designed, put into production and maintained with our customers. If you want to zoom out of the detail and focus on the bigger picture when it comes to customer experience, then this is the ideal career change for you!

    The best part about this position is that no two days are the same. You’re always going to be organising new priorities with customers, researching problems of which you have limited knowledge and interacting with both technical and non-technical stakeholders. You’ll be passionate about making sure our customers receive the pinnacle of experience they expect in a quick but effective turnaround time.

    You will

    • Actively monitor and report on the IP integration activity of the customer

    • Provide proactive support for our IP products

    • Collate and act on customer feedback

    • Develop expertise to provide IP-level as well as system-level debug support for customer issues

    • Provide formal training to internal and external customers and co-ordinate the teams to solve highly technical customer issues

    • Be a part of improving our future IP developments by playing an active role in applying customer experience back into the development cycle

    Abilities make possibilities
    With a positive, can-do attitude, you pride yourself on great customer service, pro-actively and tenaciously striving for the best solution. You have an organised and focused approach to work. Committed to making your customers, stakeholders and colleagues successful, you are an excellent communicator, listener and collaborator who builds trusted partnerships by delivering what you say, when you say. You are curious, solutions orientated and a world class problem solver who constantly seeks opportunities to innovate and achieve the best possible outcome to the highest imaginable standard.

    You have

    • The ability to clearly communicate technical subjects in both written and verbal form

    • The ability to see the bigger picture when dealing with detailed problems

    • Understanding in hardware debug and design techniques using Hardware Description Languages

    • An understanding of RTL simulation and synthesis tools such as Cadence, Synopsys, Xilinx or similar

    You might also have

    • Experience working as part of a technical support team

    • Experience of delivering training/presentations


    Flexible Hours
    Letter of Recommendation
    Note : This project is an external project, and it was posted on the platform by the Gradbee Team. We curate all the internships available across the internet by visiting company websites, and social networks like Facebook, LinkedIn, WhatsApp, Twitter etc. If you are the owner of this internship / project and need to get it removed, kindly mail us at [email protected]