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    Building Technology Support Engineer at Siemens (Bratislava, Slovakia)
    Siemens Employer
    Bratislava, Slovakia
    Job Type
    Job Location
    Full Time
    Bratislava, Slovakia

    Job Description:

    We are looking for a 24/7 Support Engineer who will help us to set up new digitalization engineering center in Bratislava for our European customers. Our cloud-based management platform Navigator helps maximize building performance. 

    Siemens Smart Infrastructure (SI) is shaping the market for intelligent, adaptive infrastructure for today and the future. It addresses the pressing challenges of urbanization and climate change by connecting energy systems, buildings and industries.

    Our cloud-based management platform Navigator helps maximizing building performance.

    Our goal is to deliver and support highly responsive, scalable and secure solutions using state-of-the-art technologies. Main area is within Siemens Energy Management, HVAC (Heating, Ventilation and Air Condition) or Fire Safety and Security solutions for large smart buildings.

    Take a look to know more about Navigator:

    https://youtu.be/U8iNgfrM1iA

    Task and competences:

    Delivers services using remote connection to systems or by telephone

    Provides operational assistance to customers using Siemens BT products

    Diagnoses, clarifies and solves customers problems

    Clarifies events, provides information required to order spare parts for an on-site visit of a Field Service Engineer

    Guides Field Service Engineers to solve problems

    Supports sales by identifying potential additional business

    Provides Best Practice for the use of applications

    Good knowledge of global customer accounts and their specific needs

    Team of Support Engineers will cover 24/7 support service schedule. Until needed number of Support Engineers is onboard, team member will work the normal schedule daytime, Monday-Friday.

    Mandatory skills:

    Technical university education

    Strong analytical capability to solve technical problems self reliantly

    Active listening, understanding, clarifying and interpreting while interacting with others, using appropriate communication methods

    Remote Incident Management approach and process

    Remote guiding and supporting with specific tools & process

    Technical overview in IT systems

    Spoken and written English - Upper intermediate B2

    Nice to have skills:

    Basic building technology domain knowledge (e.g. HVAC, FSS)

    Benefits:

    Certificate
    Flexible Hours
    Letter of Recommendation
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