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    Application Support Specialist (m/f/d) at Solactive AG (Berlin, Germany)
    Solactive AG Employer
    Berlin, Germany
    Job Type
    Job Location
    Full Time
    Berlin, Germany

    Job Description:

    Company Description

    Solactive AG is a FinTech company operating globally and growing at a fast pace. Since 2007, we develop tailor-made and multi-asset class index solutions for ETFs and other index-linked investment products for the leading global investment banks and asset managers as our clients. Our software development and core technology team, responsible for the infrastructure, development, operation and maintenance of our index calculation and publication engine, is based in Berlin (Europe’s most exciting capital) and is now hiring!

    Job Overview

    Are you a communicative and solution-oriented individual? Do you enjoy analysing and solving complex customer requests? Do you have a strong affinity for the financial industry and information technologies? Are you looking for a new challenge in a stimulating and international environment? Then you will very likely fit into our team!

    Your Tasks

    • Maintaining our proprietary, high-performance index platform

    • Close cooperation with our clients, business teams and our IT teams – face-to-face, via phone and JIRA

    • Analyzing and solving operational issues

    • Gathering and analyzing data to evaluate business transactions and processes

    • Supporting and conducting tests of platform changes

    • Continuously identifying and implementing optimization opportunities within our processes

    Your Profile

    • Apprenticeship in the field of Banking or IT or university degree and affinity for the financial industry

    • Good command of MS Office; basic database knowledge (SQL queries) and first experience with Linux is desirable

    • Experience in handling support or ticketing systems, e.g. Jira

    • Profound level of customer-orientation and communication skills

    • Ability to effectively manage stressful situations

    • Strong analytical and problem-solving skills

    • Very good English skills, fluent German is a plus

    • Willingness to work flexible hours upon agreement

    Our Offer

    • A challenging and exciting field in a very successful and strongly growing FinTech

    • Active teamwork and a steep learning curve right from the start

    • Working with modern, exciting technologies in a fast-paced, highly professional environment

    • 30 days annual leave, a permanent contract and an attractive salary package

    • Free choice of technical equipment (e.g. MacBook Pro /Linux)

    • Centrally located office in Berlin-Friedrichshain with an amazing view

    Skills required:


    Flexible Hours
    Letter of Recommendation
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